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Division of IT: New to IT@Mizzou?
New to IT@Mizzou?
What You Need to Know About Information Technology (IT) at MU
Mizzou is a very technology-oriented campus. To make the most out of your college experience, prepare to take advantage of the technology resources available. The Division of Information Technology provides the campus's technology resources, such as computers, networks, phones, cable TV, and ID cards.
myZou
Students use myZou to access their student account information online, such as course history, payment options, payment history, billing statements, financial aid information, registration schedule, and more.
- Create a personal password: Students first establish a personal password in myZou, then use it to access Mizzou technology accounts. Mizzou technology resources include Blackboard, computing sites, Print Smart, Software Download Center, and more.
- Update emergency contact information: In the event of an extreme emergency, students who have entered cell phone and text messaging numbers in the Emergency Mass Notification System will be alerted. Students should be certain to keep their information up-to-date.
- Answer e-Consent: Students need to answer e-Consent to access their financial information and to facilitate communication with the Cashiers and Financial Aid Offices.
- Select personal information options: Students can choose what personal information will be seen in Outlook's Global Address List, update addresses, and select restriction of all directory information. If selected prior to September 15, 2009, the printed telephone directory will include the selection. Students may designate to have their phone number and/or physical address not display in the Outlook Live Global Address List (GAL). This option is not yet available, but will be coming prior to the start of the fall 2009 term.
Windows Live Services and Outlook Live E-Mail
Students receive a Windows Live account, which includes e-mail, online file storage, and other services.
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Windows Live services
- Windows Live SkyDrive is password-protected 25 GB online storage space. This allows you to store documents or photos and access them from any computer or share them with your friends.
- Windows Live Groups allows communications in a virtual workspace.
- Windows Live Messenger makes it easy to chat with up to 20 friends.
- Windows Live Toolbar makes it easy to sync favorites in Internet Explorer 7 and 8. (Windows only)
- Windows Live Photo allows you to share photos.
- Microsoft Office Live Workspace provides online sharing and storage of documents.
- Windows Live Spaces lets you blog and share photos, opinions, and more.
Use a Windows Live ID (username@mail.missouri.edu) to log into all Windows Live services, including e-mail.
A student's e-mail address is username@mail.mizzou.edu. This is the e-mail account where students will receive all official University information. The e-mail address username@mail.missouri.edu will also work.
Computing Sites
If you don't bring a computer to MU, it's not a problem. There are more than 50 computing sites conveniently located across campus and in residence halls for student use. Hours vary. Sites offer a variety of hardware and software. Windows, Mac, Linux, and Unix workstations are available. Windows and Mac workstations have Microsoft Office applications, e-mail, Internet, graphics, and computational software. Some sites offer specialized software.
- Print Smart
- Print Anywhere
- Laptop checkout: Laptops are available to MU students for two-hour checkout periods at no charge. Students will need an MU student ID to check one out. Laptop computers may be used only in the building where they are checked out. The laptop is the responsibility of the person who checks the laptop out, and he/she will be charged for any damage.
IT Training
Free software training is available through IT Training. IT Training is available to students, faculty, and staff. Courses are 2-4 hours and are held in classrooms in Memorial Union and Ellis Library.
Course topics include:
- Adobe Acrobat Professional
- Adobe InDesign
- Adobe Photoshop
- Dreamweaver
- Flash
- Movie Maker
- Microsoft Access
- Microsoft Excel
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Word
- XHTML Coding
- PHP
- Statistical Programming
Course catalog and registration are available online.
If you want additional assistance after you've taken a class, attend a free open lab session on Friday afternoons. In open labs you can get one-on-one assistance on a personal project.
Mizzou TigerCard Student ID
All students must get a Mizzou TigerCard student ID. It has many uses,
- purchase snacks and beverages from vending machines
- enter the MU Recreation Center
- use the Student Health Center and charge pharmacy purchases
- purchase concert tickets at the MSA ticket window or the Hearnes Center
- charge copying costs at Ellis Library, Journalism, Engineering, Geology, Math Sciences and Medical Center libraries and the Quick Copy Centers located in Brady Commons, Engineering, Lewis & Clark and Veterinary Medicine
- check out materials from all MU libraries
- pick up paychecks and clock in to campus jobs
- charge laundry costs at a residence hall laundry facility (Residential Life residents only)
- purchase ice cream from Buck's Ice Cream Parlor
- purchase meat from the MU Meat Lab
- purchase materials and take classes at the MSA Craft Studio
- purchase flowers at Tiger Garden
including entry into your residence hall, eating in the dining halls, and charging purchases at the Bookstore or TigerTech.
- Get a TigerCard: To get a TigerCard made, students must go to the ID Office, located downstairs in the University Bookstore. A government-issued photo ID is required (driver's license, passport, or state ID) as proof of identity to get your TigerCard. A high school ID is NOT acceptable.
- Report lost TigerCards: Student should take care not to lose their TigerCard! Anyone who finds it can use it, so a lost ID should be reported immediately to (573)882-1871. A new ID can be made at the ID Office for a $20 replacement fee, charged to the student's account. A new photo will be taken for the replacement ID.
MizzouWireless
MizzouWireless is available over most of campus, including outdoor areas. There is no MizzouWireless service in individual residence hall rooms. Most common areas in residence halls do have wireless access. Any student with a laptop should have it configured to use the wireless network, MizzouWireless, wherever it is available. Students can come to a Laptop Session for help or use the configuration instructions.
TigerNet
TigerNet is the University's high-speed Ethernet computing network that is connected to the Internet. Service is available in most on-campus offices, classrooms, computing sites, residence halls, and some fraternities and sororities. A computer on TigerNet can access the Internet at speeds up to 1 Mbps from 6 a.m.-6 p.m. Speeds up to 4 Mbps may be reached from 6 p.m. to 6 a.m. on weeknights and all day on weekends.
The cost of Internet service in residence hall rooms is included in the room rate. There is an active Ethernet network port for each student in each room. Students are responsible for providing their own Ethernet cable.
Adaptive Computing Technology
The Adaptive Computing Technology (ACT) Center helps students and other persons with disabilities gain access to computing resources on the MU campus. ACT Center services include:
- Digital textbooks: MU's digital textbooks service converts printed text (such as textbooks) into electronic files. Students with a disability may access these files via the Web, through a password-protected site.
- Adaptive workstations: Specially configured adaptive computing workstations are available at several convenient computing sites, as well as in training rooms.
- Technology assessments: ACT Center assessments focus on the best technology solutions needed to help successfully accomplish specific tasks.
- Adaptive software and hardware: The ACT Center has a wide variety of adaptive products — including trackballs, trackpads, ergonomic mice, keyboards, CCTVs, etc. — available for learning disabilities, visual impairments, and mobility impairments.
Help and Support
The Division of IT offers faculty, staff and students a variety of ways to get assistance. You can easily find solutions to software questions, connectivity problems, hardware issues, phone, and cable TV connections.
- help.missouri.edu: Use help.missouri.edu as your self-help portal to technology resources and more. Access support articles in the online KnowledgeBase 24/7, and search more than 120,000 solutions covering campus-specific services and more than 200 software applications.
- IT Help Desk — 882-5000: If you can't find an answer to your question online, call the IT Help Desk at (573)882-5000. Regular hours are 7:30 a.m. - 10 p.m., Mon. - Thurs.; 7:30 a.m. - 6 p.m., Fri.; noon - 6 p.m., Sat.; noon - 8 p.m. Sun.
- ResTech: ResTechs are students living in residence halls who are available to assist residents with technology problems. This service is free — check us out online.
- Computer repair and troubleshooting: Personal computers can be brought to the Service Desk at TigerTech for repair. The Service Desk can help you on a walk-up basis with basic issues. If there is a problem that involves more than a "quick fix," it can be checked into the service department to be repaired by certified technicians.
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